Gem is a customer-obsessed technical leader with a deep development background and a passion for delivering exceptional customer experiences. She began her career as a developer, later specializing in DevOps and leading high-performing DevOps teams in large enterprises. Driven by the desire to make a broader impact, she transitioned to the startup world, where she leveraged her extensive DevOps expertise to help organizations implement tooling and drive greater efficiency and productivity.

At Chainguard, Gem serves as a Principal Technical Success Manager, where she seamlessly bridges the gap between technical complexity and customer needs. Her unique blend of hands-on technical knowledge and customer-first mindset enables her to communicate clearly, solve complex challenges, and ensure customers achieve meaningful success on their journey with Chainguard.

Gem is passionate about deeply understanding each customer’s environment and delivering tailored solutions through strong collaboration. She thrives on building trusted partnerships and driving outcomes that empower customers to succeed securely and efficiently.